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Monday, August 24, 2009

Google Chrome: Error 102

Installation issues: Error 102

A missing Windows component called 'expand.exe' is preventing Google Chrome from installing properly.

  1. Go to the Start menu > Search.
  2. Search your computer for the following file: expand.exe
  3. If you're able to locate the file on your computer, move it to the following directory: C:\Windows\system32. You can also copy the file from Windows installation CDs/DVDs, if you're unable to find it on your computer.

Once you've copied the file to the directory, try installing Google Chrome again.

Send us more information

If Google Chrome still won't install, we'd greatly appreciate it if you could send us additional information about your system. The following steps are a little complex, but would go a long way in helping us investigate the issue:

  1. Download Microsoft Process Monitor from
  2. Open Process Monitor and press Ctrl+L.
  3. Create the following filters in the window that opens:
    1. To create the first filter, select 'ProcessName' in the first box, 'ends with' in the second box, and type 'installer.exe' in the third box. Click Add.
    2. To create the second filter, select 'ProcessName' in the first box, 'is' in the second box, and type 'GoogleUpdate.exe' in the third box. Click Add.
  4. Click OK.
  5. From 'Filter' menu select 'Drop Filtered Events.'
  6. Download an alternate version of the Google Chrome installer file at Save this file as 'ChromeSetup.exe' in C:\test.
  7. Go back to the Start menu > Run.
  8. Enter the following in the text field: cmd.exe
  9. Click OK.
  10. In the command prompt window that opens, type the following: cd C:\test
  11. Try installing the browser again by typing the following in the command prompt window: start ChromeSetup.exe
  12. The installation process most likely won't complete successfully. Once the installation process has gone as far as it can go, some events should be reported in Process Monitor. Go back to the Process Monitor window and press Ctrl+S. Save these events in a PML file.
  13. Send the saved .PML file to us

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