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Monday, September 3, 2012

LMS Service cannot connect to Intel(R) MEI driver

Both Local Manageability Service (LMS) service and Host Embedded Controller Interface (HECI) driver are from Intel. 
Now HECI driver is called Management Execution Engine (MEI) driver. 
For more information, please refer to the following link:
http://software.intel.com/en-us/blogs/2007/01/24/let-us-talk-about-heci-and-lms/
I would suggest you uninstall and reinstall the latest version of Intel chipset drivers and Intel Matrix Storage Manager. 
Follow these steps to uninstall the drivers:
1. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, underSystem, clicking Device Manager.
If you're prompted for an administrator password or confirmation, type the password or provide confirmation.‌
2. In the list of hardware categories, click on system devices and then double-click the device name.
3. Click the Driver tab, click uninstall, and then follow the instructions. If you're prompted for an administrator password or confirmation, type the password
or provide confirmation.

Follow these steps to manually update the drivers:
1. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, underSystem, clicking Device Manager.
 If you're prompted for an administrator password or confirmation, type the password or provide confirmation.‌
2. In the list of hardware categories, find the device that you want to update, and then double-click the device name.
3. Click the Driver tab, click Update Driver, and then follow the instructions. If you're prompted for an administrator password or confirmation, type the
password or provide confirmation.

Click on this link for more information:
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly
Additional information:
http://windows.microsoft.com/en-us/windows7/Update-drivers-recommended-links

As the notebook is brand new, you can also contact the computer manufacturer for further assistance or for a replacement.
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Please see the following post on HP's website with a similar issue and possible fix:
Operating-systems-and-software/LMS-Service-cannot-connect-to-Intel-R-MEI-driver/
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You might want to attempt twm's suggestion in the
LMS service cannot connect to Intel(R) MEI driver...? thread in the TechNet forums.
======================
Source
[...]
Any of these errors will cause a "Failed to subscribe to local Intel AMT" message in the Event Viewer.
To make it easier to troubleshoot, here is an exhaustive list of causes to this error (in the order they're likely to happen), and how to fix each one:
Possible cause


Explanation


Fix


Less than 3 minutes since previous subscription


In order to protect the Intel AMT flash part in the board from continuous write instructions, Intel AMT accepts only one local subscription every 3 minutes.


Wait at least three minutes before re-starting UNS.

Note: When this error appears, UNS will retry to connect automatically after a few minutes. There is no need to restart it manually.


TLS is not correctly configured


As you can see from the explanation above, UNS will not be able to use TLS certificates unless they're located at the computer account storage.


Install the certificates in the computer account storage using the "mmc" tool, as is specified in step 4 of http://support.microsoft.com/kb/901183/


Bad credentials


If the username and/or password used are not existent or correct, Intel AMT will refuse the subscription.


Clear the configuration (with the "-clear" argument or entered correct existent credentials.


LMS Stopped


LMS is stopped or not started.This only happens if you manually stop the service or remove it from the service lists.You can check if this is the case by running "sc query LMS" from a command line.


Either restart the LMS service ("sc start LMS") and/or reinstall the LMS software.


HECI disabled or uninstalled


This happens when the HECI (Intel MEI) device is disabled (see device manager) or uninstalled.The Intel MEI device can additionally be disabled or enabled in the BIOS, but that depends on your platform vendor.


Enable Intel MEI in the device manager, and/or re-install the driver.In case you have disabled Intel MEI in the BIOS, re-enable it.


Ports 16992 or 16993 are occupied by another app


Ports 16992 and 16993 are registered with IANA to Intel .However, that doesn't mean that another application can't use these ports inadvertently.You can check with "netstat -oba" if this is the case


Stop/kill the other application and re-start LMS and UNS.


Anonymous access is disabled


In case anonymous access to Intel AMT is disabled, UNS will not be able to connect unless credentials are provided.


Use the "-unsUser" and "-unsPass" to configure credentials, as explained in the previous article.


Intel AMT unconfigured or disabled


In some of the early platforms of 2.5 version, this error may appear in event viewer when Intel AMT is disabled or unconfigured on the platform.


Update the software version, by installing a new LMS/SOL software pack.


Maximum subscriptions reached


There is a maximum to the number of concurrent local subscriptions, the number varies between projects. If the max was reached, no additional subscriptions are allowed.


This situation is very unlikely to happen, as UNS deletes all the local subscriptions he's got access to before adding his own. This fact, and the fact that you probably have no other service subscribing locally make it almost impossible to happen in the field. However, we list it in order to keep the list complete.

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