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Saturday, October 15, 2011

AMD support

AMD Processor prices
AMD drivers and downloads
Release Date
AMD Cool'n'Quiet Software for Windows ME and Windows 2000, Version 7/31/2005
AMD LCD Keyboard Applet Version 5/21/2006
AMD Turion™ 64 Mobile Technology PowerNow! Driver Version 1.50.03 Linux 7/20/2005
AMD Dual-Core Optimizer Version 1.1.4 7/31/2008
AMD Processor Driver Version for Windows XP and Windows Server 2003 (x86 and x64) 8/31/2007
Cpufreq Driver for Linux 2.10.00 9/8/2007
AMD PowerNow! Software for Windows 98SE, Windows ME, Windows NT 4.0 & Windows 2000 Version (exe) 3.0.5 9/30/2005
AMD Athlon™ 64 Cool'n'Quiet Driver Version 1.50.03 Linux 7/20/2005
AMD Virtualization™ Technology and Microsoft® Hyper-V™ System Compatibility Check Utility V310/9/2011
Microsoft Windows® 2000 Patch for AGP Applications on AMD Athlon™, AMD Athlon XP, AMD Athlon MP, mobile AMD Athlon 4 and AMD Duron™ Processors 8/19/2008
AMD Turion™ 64 Mobile Technology, AMD Opteron™ Processors, and AMD Athlon™ 64 Processors Driver Version 1.60.01 for Linux 2.6. 5/18/2006
AMD VOPT 2/13/2011
AMD System Monitor

AMD processors FAQs

AMD Processor Warranty Coverage and Eligibility - Frequently Asked Questions (FAQs)
This article provides a list of frequently asked questions and answers regarding the eligibility of warranty for AMD processors. It provides information AMD’s warranty policy, what is covered by the warranty and how to submit a warranty request to AMD.

AMD Catalyst™ 11.6b Hotfix: Resolves blue screen, screen flicker at idle and corrupt mouse pointer issues. Also, provides AMD Catalyst driver support for A8 – AMD Radeon™ HD 6550D and A6 – AMD Radeon HD 6530D series of products
This article provides a download link to AMD Catalyst™ 11.6b Hotfix, which provides AMD Catalyst driver support for A8 - AMD Radeon HD 6550D and A6 - AMD Radeon HD 6530 series of products and resolves blue screen, screen flicker at idle and corrupt mouse pointer issues.

AMD Catalyst™ 11.6a Hotfix: AMD Catalyst driver support for A8 – AMD Radeon™ HD 6550D and A6 – AMD Radeon HD 6530D series of products
This article provides a download link to AMD Catalyst™ 11.6a Hotfix, which provides AMD Catalyst driver support for A8 - AMD Radeon HD 6550D and A6 - AMD Radeon HD 6530 series of products.

Troubleshooting tips that can help resolve system / game software reboot, freeze, crash issues that occur when playing game software
This article provides a series of troubleshooting tips that can help to resolve issues that may occur when playing game software on a system with an AMD processor and / or graphics card installed

How to uninstall and install an AMD processor and a heatsink / fan in a system
This article provides step-by-step instructions on the best method to uninstall and install an AMD processor and heatsink / fan (HSF) to ensure proper function and prevent subsequent damage to the processor and HSF.

How to determine the authenticity of an AMD boxed processor
This article provides information on how to confirm the authenticity of an AMD boxed processor.

AMD Partners: Add-in-Board, Original Equipment & System Builder Configurations
This article provides a list of companies that utilize AMD products. Links to their respective websites are provided to help obtain the necessary warranty, technical support and regional contact information. AMD Radeon™ graphics and AMD Wonder products are commonly licensed by Original Equipment Manufacturers (OEMs) and utilize AMD’s brand to market the product. Although often similar to a retail packaged version of an AMD product, they can be custom-built to unique specifications, and as such these products are supported and / or warranted by the System Builder only.

Low I / O performance and / or increased CPU utilization in a virtualized Windows® XP 32-Bit System
This article provides a hotfix download which resolves low performance on multi-core clients running virtualized Windows XP 32-bit systems with AMD processors, which include symptoms such as degraded I/O performance and increased CPU utilization in the Windows XP guest.

Cooling solutions for AMD Opteron™ processors in a server environment

How to determine if my system’s instability is related to the power supply
One of the key components that is overlooked when troubleshooting system issues is the power supply. This article provides information on possible issues caused by a defective or inadequate power supply and troubleshooting tips to help rule it out as a source.

Which AMD NPT Family 0Fh Processor supports Secure Virtual Machine mode (also called AMD Virtualization™ technology, AMD-V™ technology, and SVM)
The following processors include support for Secure Virtual Machine (SVM) mode, also called AMD Virtualization™ technology: - AMD Opteron™ processors* - AMD Athlon™ processors* - AMD Turion™ 64 X2 mobile technology*

CPU-8: After upgrading to a new processor, the system will no longer pass a Power On Self Test (POST) and/or load the operating system
The system will not pass a Power On Self Test (POST) and/or load the operating system. The only system change was a processor upgrade. The case lights (Power, Hard Drive or Disc Drive LED) light up and the internal fans spin, confirming that the system is receiving power.

AMD Processors with Rapid Virtualization Indexing Required to Run Hyper-V in Windows® 8
This article provides a list of AMD processors that support AMD Virtualization™ (AMD-V™) Technology with Rapid Virtualization Indexing (RVI), also known as nested page tables or Second Level Address Translation (SLAT) necessary to support Hyper-V virtualization technology in Microsoft® Windows® 8.

How do I request reliability and quality data reports for AMD processors and chipsets?
The following customer inquiries are to be processed via the Customer Inquiry Form: - Product Content, including RoHS, WEEE, MDDS - Packing Material

The correct number of Processor cores is not recognized correctly in a Microsoft Windows based system after a processor upgrade
The processer was recently upgraded to one with more cores, but the original Microsoft Windows installation was kept. In the Microsoft Window’s Device Manager / Task Manager, the correct number of processor cores is not shown.

Security Features Available on an AMD Processor-in-a-box (PIB)
This article provides information on the security features available on an AMD PIB

CPU-10: The system is functioning as expected with no signs of instability, but the software / utility used to monitor the processor’s temperature shows the processor to be running above its maximum operating temperature
Through the use of the motherboard’s BIOS utility or through third party monitoring software, the processor’s temperature reading is above its maximum operating temperature. However, the system is functioning as expected with no signs of instability, such as slow performance, blue screen, system hang or reboot.

AMD Catalyst 11.10 Preview driver

Should I restart my computer system after I load a program or application?
Although it may not be necessary, it is recommended to always restart your computer after installing a program, application, patch or driver.

How can I tell how many processor cores are being identified by my Linux OS?
Look at /proc/cpuinfo for full details about each logical processor core detected.
Do all power supplies fit into a computer case the same way?
Power supplies can vary greatly. Make sure that the model has the following characteristics: It follows the power supply recommendations provided by AMD; It will fit properly into the computer case.

I don’t want to upgrade to a newer version of Linux quite yet.  Can I still take advantage of dual-core processing?
Any Linux distribution that supports Hyperthreading should recognize additional cores on each AMD64 dual-core processor, though due to differences not all cores on all processors may be recognized.

How can I identify my AMD® processor?
 identify the processor and its specifications.

What is DDR2 memory and what is the benefit to customers? What speeds of DDR2 will AMD support?

Can I install my original, preconfigured hard drive from my old computer into an AMD® processor-based system, since it has all my programs and data on it?
It is not recommended to use a preconfigured hard drive in a new system build. Doing so can cause system instability or loss of performance.

What do I need to know when installing Win64?
All device drivers must be 64-bit.  32-bit device drivers don't work.  Make sure you have 64-bit drivers for all the devices in your system.  This includes the chipset on your motherboard.

What companies are AMD® Authorized Distributors?
Refer to the AMD Distributor Search for a list of available AMD Authorized Distributors.

What are the key features of AMD® 64-bit technology processors?
AMD64 processors have the following features: 32-bit and 64-bit software compatibility, Integrated DDR Memory Controller, A system bus that uses HyperTransport™ Technology for communication…

What do HE and EE stand for?
HE stands for “Highly Efficient” processing for servers and workstations. EE stands for “Energy Efficient” processing.

What is the difference between AMD Opteron™ PIB and AMD Opteron PIB without Fan?
The only difference between the two products is the heatsink/fan is not included in the AMD Opteron™ PIB without Fan.

737-0061: Does the AMD multi-core processor design have more than one AMD processor on a single die?
The AMD Athlon 64 FX-60 dual-core processor design is true dual core - with two cores on one die. Unlike other designs, it is not two separate processors in one package.

Are there any BIOS / CMOS settings in my motherboard that I should be aware of?

What type of warranty does AMD® provide for its processors?
AMD provides two types of processor packages: Processor-in-a-box (PIB) Warranty and OEM / Trade Product Warranty

How do I clean used thermal solution material off of my AMD® 64-Bit processor and heatsink/fan?
Once a heatsink is uninstalled, the original thermal solution material that was applied should never be re-used to mount a heatsink on an AMD64 processor.

When installing an application, I sometimes see an option that says the file being written is older than the one presently on my system. What should I do?
When installing an application, it is common to receive a message indicating that a file being replaced is newer than the file replacing it. In such cases, it is usually best to keep the newer file.

How do I determine the operating specifications (temperature, voltage, frequencies, etc.) of my AMD64 technology processor?
The operation specifications of all retail boxed AMD64 processors can be found by visiting AMD’s product comparison page.

Has the model number scheme changed for the Multi-Core AMD Opteron processors?
The model number scheme differs amongst the different types of AMD Opteron Processor sockets.

Instructions on how to remove the heatsink/fan provided with a PIB processor
This article provides step by step instructions on the installation, removal and / or re-installation of the supplied PIB heatsink / fan unit. Included is a list of recommended thermal materials required for re-installation.

CPU-5: The processor seems to be overheating causing the system to become instable
The motherboard BIOS or system monitoring software reports extremely high CPU temperatures and the system is experiencing random crashes, shut downs, blue screen errors or other system instability

Socket AM2+ Phenom II processors are not compatible with AM3 motherboards. Forced installation can cause damage not covered by AMD warranty
CPU-4: At idle or under a light applications load, the processor utilization jumps between 50% to 100% causing the system to experience extreme lag and or performance decrease
When the computer is idling and/or while light load applications (such as web browsing, office applications, media players, etc.) are being utilized, the processor utilization jumps up to 50% - 100% usage continuously.

CPU-3: System experiences a blue screen and displays an "A clock interrupt was not received on a secondary processor within an allocated time" error
Customers have received the error message in a variety of system configurations. The common system denominators identified are Windows Vista (32 or 64 bit) and an overclocked processor.

AMD System Monitor
AMD System Monitor is a Processor (CPU), Graphic card (GPU) & Memory utilization tool that illustrates the different workloads of the CPU and GPU.

How to find the serial number on an AMD processor
This article provides information on how to find the serial number on an AMD processor. 

 AMD tecnical documentes
44455 Socket FS1 Design Specification
48063 Revision Guide for AMD Family 15h Models 00h-0Fh Processors
42301 BIOS and Kernel Developer’s Guide (BKDG) for AMD Family 15h Models 00h-0Fh Processors
49686 Family 15h Models 00h-0Fh AMD FX-Series Processor Product Data Sheet
40523 Socket AM3 Design Specification
49895 Family 12h AMD E2-Series Processor Product Data Sheet
49894 Family 12h AMD A-Series Processor Product Data Sheet
47610 Socket FM1 Design Specification
41131 BIOS and Kernel Developer’s Guide (BKDG) For AMD Family 12h Processors
44739 Revision Guide for AMD Family 12h Processors
40555 Performance Guidelines for AMD Athlon™ and AMD Opteron™ ccNUMA Multiprocessor Systems
31839 Low-Profile Socket S1 Design Specification
21928 3DNow!™Technology Manual
43724 Lightweight Profiling Specification
34434 AMD I/O Virtualization Technology (IOMMU) Specification
46878 Family 10h AMD Phenom™ II Processor Product Data Sheet
20734 AMD Processor Recognition Application Note
32035 Compiler Usage Guidelines for AMD64 Platforms Application Note
40036 Family 10h AMD Opteron Processor Product Data Sheet
24707 Clock Generator Specification for AMD Athlon™ and AMD Opteron™ Processors

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